FAQ

How Do I Place An Order?

 

SALES TAX  

I charge local sales taxes only in my sunny home state of Florida.

 

ORDER CHARGES  

To get your items to you in a jiffy, your credit card is charged when you place an order.  Though I check all orders very carefully before shipping, I cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

 

Payment and Shipping

 

PAYMENT

I accept Paypal and Credit Cards. All purchases must be paid for before I can ship.

 

SHIPPING
Everything from my shop will be shipped from Orlando, FL. I ship all around the world. My shipping process and times are listed under each product. Insurance is available for your purchase. Boxes are sent via USPS First Class (2 - 5 business days) or Priority Mail (1 - 3 business days) Services.
Current TURN AROUND TIME is 1-3 business days BEFORE shipping unless otherwise stated in the item listing. Shipping is an additional 2-5 days (sometimes longer on the holidays). Please order early to ensure you get your items timely. When your order ships you will receive an email with the parcel number; this is a delivery confirmation number, NOT a tracking number. 
 

SHIPPING INSURANCE

I am responsible for your lovely purchase until it reaches the Post Office. I am not responsible for lost, damaged or misdelivered packages. If you would like to ensure your package, purchase the SHIPPING INSURANCE. Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, I cannot provide a refund. All purchases are shipped by USPS and insured through U-PIC Insurance Services.
 

ADDRESS CHANGES

Please make sure that your shipping address is entered correctly during check out. Shipping labels are automatically generated to the address as entered by the buyer. If an order is returned due to an incorrect address you will be required to re-purchase shipping. Thank you for your understanding. 
 

INTERNATIONAL ORDERS

International orders are averaging 5-14 business days for delivery. For International Orders, I ship USPS first class international. This depends on your country as well. {I cannot control customs delays and are not responsible for lost or stolen packages }. If you want to add insurance to your order please contact us prior to purchasing.

International package IDs are NOT tracking numbers, just a parcel number. If you want a tracking ID it will need to ship FedEx or UPS which is about 4x the cost.

I will ship to the Paypal or ship to address listed in the order confirmation. Any packages returned due to wrong/incorrect address will be reshipped at the cost of purchaser.

 

Returns & Refunds

 

All sales are final unless the item is different from the description or faulty. I love what I do and I want you to love your items. Brand new unworn, unwashed (hair accessories) with no stains, visible wear, smells, or animal hair may be exchanged or returned within 14 days of purchase for Galina's Handmade Dollars ONLY, no refunds. ALL RETURNS MUST be sent with a delivery confirmation number to qualify for a refund Custom made orders are non-returnable. Please contact me with any problems and I will do my best to work out a solution. Your satisfaction is very important to me.

After 30 days from the time you've received your bag, Galina's Handmade will no longer assume responsibility for repairs of your product. However, we are more than happy to assist with recommendations on where you can have your bag repaired. 
Galina's Handmade is not responsible for damages that may occur during care for merchandise; including but not limited to conditioning washing, drying and/or dry cleaning.

**Please note any items that are sent back to me that are final sale items will be donated to charity. I do not resell any returned product.**

Privacy Policy

 

Thank you for visiting Galina's Handmade website. This privacy policy tells you how I use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. 
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other websites, please review the privacy policies posted at those sites. 

COLLECTION OF INFORMATION

I collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by my visitors. I do not sell or trade your information with anyone. The information you provide is used to fulfill your specific request. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.


COOKIE/TRACKING TECHNOLOGY

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Cookie name                                           Life span                       Purpose

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incap_visid_${Proxy-ID}_${Site-ID}       Session                         Security

nlbi_{ID}                                             Persistent cookie                Security

XSRF-TOKEN                                   Persistent cookie                 Security

smSession                                                Two weeks                   Identify logged in

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fr                                                                 Session               Secure connections only

TS0185bec3                                              Session                Any kind of connection

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TS0113bce1                                             Session                  Any kind of connection

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DISTRIBUTION OF INFORMATION

I may share information with governmental agencies or other companies assisting me in fraud prevention or investigation. I may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. 
Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. 
PRIVACY CONTACT INFORMATION

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: 
By e-mail: info@galinashandmade,com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

PLEASE BE AWARE

Some products may contain small parts, this can pose a choking hazard. Do not leave small children unattended (or sleeping), while they are wearing any of my accessories. Buyer Assumes all responsibility.

 

By purchasing from this site you agree to my policies.

Galina's Handmade/Orlando, Fl/info@galinashandmade.com